FAQs

EST® Hotel Palais Chotek Vienna

About the hotel

How many rooms and suites does the hotel have?

164 rooms and suites across seven categories, from Classic Rooms to an Executive Suite with rooftop terrace. See Rooms & Suites for full specifications.

What is the hotel's exact address and contact information?

EST® Hotel Palais Chotek, Währinger Straße 28, 1090 Wien, Austria. Phone +43 1 312 300, email palais.chotek@est-hotels.com.

Is EST® Hotel Palais Chotek a new hotel?

Yes, a new boutique hotel with garden close to Votive Church and Ringstrasse, which was opened in May 2026 following a complete renovation of the historic Palais Chotek building.

What makes EST® Hotel Palais Chotek different from other hotels in Vienna?

The elegant city hotel occupies a fully renovated Neo-Renaissance palais built around three hidden inner courtyard gardens, in the 9th district close to Vienna's Ringstrasse, congress venues, universities and medical institutions alike. Its 164 rooms and suites, across seven categories, are designed to be quiet, with bathrooms featuring a bidet shower function, and some categories add a private garden terrace or rooftop terrace.The hotel offers on-site parking and currently has four meeting and event spaces available to book. Two additional conference rooms will open in October 2026, with the remaining spaces to follow at a later date.

Rooms & Suites

What room categories are available?

Classic Room, Classic Room with Rooftop Terrace, Superior Room, Superior Room with Garden Terrace, Executive Room with Sofa, Junior Suite, and Executive Suite with Rooftop Terrace, ranging from 20 to 48 square meters.

Can children stay in the room, and are baby cots available?

It depends on the room category. Some categories allow one child up to 6 years in the parents' bed with no cot, others add a baby cot, and the larger categories offer a sofa bed suited to two children or two adults. See Rooms & Suites for the exact arrangement per category, or contact reservations with your group's ages.

Does the hotel have connecting rooms?

Yes, but only a very limited number of connecting rooms are available. Therefore, this special request must be confirmed with the hotel’s Reservations Department. Connecting rooms are subject to availability and cannot be booked online.

Dining & Drinks

What are the breakfast hours, and what is included?

A deluxe buffet breakfast is served in the elegant atmosphere of the spacious Beletage rooms, weekdays from 6:30 to 10:30 am and weekends from 7:00 to 11:00 am. It includes fresh bread and pastries, cheese, cold cuts, fresh fruit, seasonal vegetables, yogurts, muesli varieties, warm dishes, vegetarian and vegan options. Gluten free bakery items are on request.

Is there a bar or bistro at the hotel?

Yes, the Café, Bar & Bistro “Sophie” is open daily from 10:00 am to 11:30 pm with meals served from 11:30 am to 10:00 pm. The bar and bistro menu is available online.

Wellness & Fitness

Does the hotel have a gym or sauna?

Yes. The fitness room is open 24 hours daily with weight and cardio equipment, and the sauna is open daily from 4:00 to 9:00 pm. Both are complimentary for hotel guests. Massages can be arranged on request for an additional charge.

Parking & Accessibility

Is parking available at the hotel?

Yes, an onsite underground garage, EUR 38,- per 24 hours. Spaces cannot be reserved in advance and are subject to availability. Several public underground garages are within a short walk if the hotel garage is full.

Is the hotel wheelchair accessible?

The historic building does not allow full step free access everywhere, but most public areas are accessible without steps. A spacious elevator, cabin 140 by 120 cm with a 90 cm door, connects all floors, and a wheelchair accessible restroom is located in the basement.

Check In, Payment & Practical Information

What are check in and check out times?

Check in is from 3:00 pm and check out is by 11:00 am.

Can I get an early check in?

Early check in is offered on request, subject to availability. Guests who book directly with the code BOOKDIRECT receive complimentary early check in from 1:00 pm, also subject to availability.

Can I get a late check-out?

Late check-out may be available upon availability. Please contact our Front Office team 1 day before departure to check.

Can I store my luggage before check-in or after check-out?

Yes, all hotel guests can store their luggage if they arrive early or depart late.

What payment methods are accepted?

Visa, Visa Electron, Maestro, EC/MC, American Express, and cash (EUR).

Is WiFi free?

Yes, free high speed WiFi is available throughout the hotel and in every room.

Does the hotel offer laundry or concierge service?

Laundry service through an external partner is available Monday to Friday for an additional charge, and an ironing board can be provided on request. The reception team acts as concierge, arranging sightseeing tours, restaurant reservations, concert tickets, car rentals and private guides. 

What is the cancellation policy?

Cancellations and amendments are free of charge up to 2 days before your arrival date, before 4:00 pm local hotel time (except non-refundable rates). Cancellations or amendments made after that point are charged the full rate for the first night.

What if I booked a non-refundable rate?

Non-refundable rates cannot be refunded if you cancel or change your booking. If your plans change, you may change the dates of your stay once. If the new dates cost more, the difference is charged; if they cost less, your original rate stays the same.

How can I amend or cancel my reservation made on est-hotels.com?

You can cancel your reservation using the cancellation link at the bottom of your booking confirmation email. If you would like to amend your confirmed reservation at EST® Hotel Palais Chotek, please contact our Reservations Team at reservation.chotek@est-hotels.com.

Are pets allowed?

No, pets are not allowed at EST® Hotel Palais Chotek.

Is smoking allowed at the hotel?

EST® Hotel  Palais Chotek is a non-smoking hotel. In line with Austrian law, smoking and the use of e-cigarettes are not permitted in any indoor area, including all guest rooms. Guests are welcome to smoke in the hotel garden and on the outdoor terraces, where ashtrays are provided.

Are stag or hen parties allowed?

No, the hotel does not allow stag or hen parties.

Rates, Offers & Booking

Why should I book directly instead of using an online travel agency?

Booking directly on est-hotels.com with the code BOOKDIRECT gives an extra 15 % off room rates, 20 % off food and beverage, complimentary early check in from 1:00 pm subject to availability, free Vienna walking tour material, and 24 hour concierge support, on top of the hotel's best price guarantee with no booking fees or hidden costs

How much does it cost to stay at EST® Hotel Palais Chotek?

Rates vary by date, room category and season. Check current prices directly on est-hotels.com, where booking with the code BOOKDIRECT also unlocks an extra discount.

Is the Vienna City Tax included in the room rate?

Yes, the Vienna City Tax is included in the room rate.

Can travel agents book EST® Hotel Palais Chotek through a GDS?

Yes. The hotel is bookable through the major global distribution systems: Amadeus (GD VIEPAC), Sabre (GD 619820), Galileo/Apollo (GD DK866), Worldspan (GD 99335), and DHISCO/WB (GD 98458).

Location & Getting Here

Where exactly is EST® Hotel Palais Chotek located?

At Währinger Straße 28, 1090 Wien, in the 9th district, Alsergrund, close to Vienna's Ringstrasse and a five minute walk from U2 Schottentor metro station.

How do I get to the hotel from Vienna International Airport?

The City Airport Train (CAT) reaches “Wien Mitte” in about 16 minutes, followed by a short taxi or transit connection to the hotel. A taxi direct from the airport takes roughly 30 to 40 minutes depending on traffic. Full directions by car, train, and plane are on the Location page.

Does the hotel offer airport transfers?

The hotel doesn't run a dedicated airport transfer service, but the City Airport Train (CAT), the S7 suburban rail, and taxis all connect easily from Vienna International Airport. Our concierge can help arrange a private transfer on request.

How do I get to the hotel from Vienna's main train station?

From Vienna's main station (Hauptbahnhof, about 5 km away), public transport takes approximately 20 to 30 minutes, or a taxi about 15 to 25 minutes depending on traffic.

What are the nearest public transport stops, and which tram or bus lines serve the hotel?

The U2 underground line (Schottentor station) is a five minute walk away. Tram lines 37, 38, 40, 41 and 42 stop at Schwarzspanierstraße, close to the hotel, and a hop-on hop-off bus stop is also nearby.

How far is the hotel from Votive Church, Ringstrasse, and St. Stephen's Cathedral?

The Votive Church and the Ringstrasse are both a short walk away, about 5 and 10 minutes respectively (roughly 400 m and 800 m). St. Stephen's Cathedral is about 2.2 km away, roughly 15 minutes by bus 1A directly from Schottentor.

Is the hotel close to the University of Vienna?

Yes, about 800 m, a 10 minute walk.

What are the nearest museums and major sights?

The Votive Church and Sigmund Freud Museum are both within a 5 minute walk. The Museum Quartier is about 15 minutes by U2 towards Karlsplatz, and the Kunsthistorisches Museum, Natural History Museum, and Hofburg are all within a 15 to 20 minute walk or short public transport ride. See the location page for the full list of nearby sights, coffee houses, and shopping areas.

Is the hotel close to the Sigmund Freud Museum?

Yes, about 450 m, a 5 minute walk, located in Sigmund Freud's former home and workplace on Berggasse.

Where can I find good restaurants and cafés near the hotel?

The elegant boutique hotel in Vienna’s 9th district is surrounded by a charming neighbourhood with cosy restaurants, cafés, bars and shops. Our Reception and Concierge team will be happy to recommend a place to suit your taste.

Meetings & Events

Does EST® Hotel Palais Chotek have meeting rooms?

Yes. Raum Klimt, up to 80 guests, Beletage Rooms 1,2,3 up to 94 guests, Salon Boardroom, up to 14 guests and 1874 Lounge for up to 6 guests  are open and bookable today. 2 more spaces Wintergarten and Bibliothek are open from October 2026, and the remaining rooms are in preparation.

How do I enquire about a meeting or event?

Contact the events team directly at events.chotek@est-hotels.com or +43 1 312 300 with your date, guest count, and the type of event.